Coxinga, Everyone’s Favorite Loyalist

The Zheng [clan of Coxinga] were defeated [in 1683], and the dream of restoring the Ming was officially over. For bringing an end to the resistance by surrendering, [Coxinga’s grandson] Keshuang was named as the Duke Who Quells the Seas. He became a minor noble in the Manchu aristocracy, and remained in north China, where he was classified as a member of the Bordered Yellow Banner. Shi Lang, the man who defeated him, received even greater honours, and some years after his own death, was officially deemed a name worthy of worship in the Temple of Eminent Statesmen….

There, the story of the Zheng clan should end, except that Chinese biographies often extend into the afterlife. Coxinga, the Zhengs’ most famous son, was no exception.

The desecrated graves of the Zheng clan were restored in 1700, as the first of several steps in which the Manchu conquerors paid their respect to the enemy who had caused them so much trouble. Coxinga remained a hero to the Chinese, and even to the Manchus, who could not help but admire his dogged refusal to betray his beloved Dynasty of Brightness [Ming]. The Manchu state, founded to a large extent on the willingness of Chinese defectors to switch sides, eventually recognised Coxinga as a Paragon of Loyalty in 1787. He was held up to successive generations as a hero to be emulated.

Coxinga’s crowning glory came in 1875, over two centuries after his death, in a China threatened by foreign powers. In recognition of the first Chinese warrior to inflict a resounding defeat upon barbarians from beyond the sea, Coxinga was elevated to divine status with the dedication of a temple to him. In fact, statues and pictures of Coxinga had long been found on altars all around Taiwan, where local people were found to be seeking his aid from beyond the grave. To the Chinese on Taiwan, he was the ‘loyal and pure’ Prince of Yanping, or the Sage King Who Opened Our Mountains.

In 1898, when Taiwan was handed over to the Japanese as a spoil of war, the new Japanese governor immediately paid his respects to Coxinga, the ‘Japanese’ conqueror who had originally wrested the island from foreign invaders. Coxinga was honoured by the island’s new masters with incorporation into the pantheon of Japan’s native Shinto religion, thereby achieving the rare distinction of becoming a god twice.

Coxinga’s sometime ally, the partisan Zhang Huang-yan once wrote that ‘for a thousand autumns, men will tell of this’. Barely a third of that number has passed since Coxinga’s death, and yet the hero remains a popular subject in plays, novels and filrns.

In the twentieth century, his memory became a rallying point for Republican Chinese determined to oust foreign aggressors. Coxinga was regarded as a saintly predecessor by Chiang Kai-shek’s government-in-exile on Taiwan, but also became a hero for the Communists – he was both the man who banished the Western imperialists, and also the conqueror who helped make Taiwan part of China. None can agree if he was a pirate or a king, a loyalist or a madman. But in parts of Taiwan, people still pray to him for rain.

SOURCE: Coxinga and the Fall of the Ming Dynasty, by Jonathan Clements (Sutton, 2005), pp. 259-260

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Michael Anti on Google and Yahoo in China

Michael Anti, the Chinese citizen whose MSN blog Microsoft deleted at the request of the Chinese government, defends Google and Microsoft, attacks Yahoo, and tells the U.S. Congress to butt out, all in a post translated on ESWN entitled The Freedom of Chinese Netizens Is Not Up to the Americans. (Anti’s Chinese version here.)

On the eve of the US Congressional Hearings directed against the four big Internet companies (Microsoft, Google, Yahoo and Cisco) about their coloration [collaboration?] with the Chinese government, I am writing to state that I believe that this has nothing to with us whatsoever. This is a purely internal American affair. When we Chinese who love freedom attempt to promote freedom of expression, we never thought that the right for freedom of expression ought to be protected by the US Congress. Every single blog post of mine was written in Chinese, and every sentence was written for my compatriots. I have no interest to cater to the interests of foreign readers….

Companies such as Microsoft and Google have provided Chinese netizens with much freedom of information over these years. They have begun to compromise recently. This is the shame of American companies as well as the shame of the Chinese people. The solution from the American side is that these companies must adhere to their bottom lines and be more responsible. Not only do you need the Chinese market, but China also needs these American companies. Your negotiation conditions are not getting fewer, but there are more. The Chinese netizens need freedom to grow more and more.

For the US Congressional representatives who think that everything is black-and-white, the absurd proposal is that “compromise=retreat.” They even treat the freedom of the Chinese netizens as a maid that they can dress us as they wish. This proves once again: the freedom and rights of the Chinese people can only be won by the Chinese people themselves.

The only true way of solving the Internet blockage in China is this: every Chinese youth with conscience must practice and expand their freedom and oppose any blockage and suppression every day. This is the country that we love. Nobody wants her to be free more than we do. I am proud to be your compatriot.

At the end of my statement, I must state once again that I have mentioned only Microsoft and Google as the American companies, but it is definitely not Yahoo! A company such as Yahoo! which gives up information is unforgivable. It would be for the good of the Chinese netizens if such a company could be shut down or get out of China forever.

via Asiapundit. Nick Kristof also weighs in behind the New York Times elite opinion wall. (Michael Anti now works for the NYT Beijing bureau.)

Google strikes me as innocent of wrongdoing. True, Google has offered a censored version of its Chinese search engine, which will turn out the kind of results that the Communist Party would like (and thus will not be slowed down by filters and other impediments that now make it unattractive to Chinese users). But Google also kept its unexpurgated (and thus frustratingly slow) Chinese-language search engine available, so in effect its decision gave Chinese Web users more choices rather than fewer.

UPDATE: As if on cue, Sunday’s Washington Post carries a wonderfully detailed report by Philip P. Pan about how Chinese netizens are winning some battles for their own freedom.

BEIJING — The top editors of the China Youth Daily were meeting in a conference room last August when their cell phones started buzzing quietly with text messages. One after another, they discreetly read the notes. Then they traded nervous glances.

Colleagues were informing them that a senior editor in the room, Li Datong, had done something astonishing. Just before the meeting, Li had posted a blistering letter on the newspaper’s computer system attacking the Communist Party’s propaganda czars and a plan by the editor in chief to dock reporters’ pay if their stories upset party officials.

No one told the editor in chief. For 90 minutes, he ran the meeting, oblivious to the political storm that was brewing. Then Li announced what he had done.

The chief editor stammered and rushed back to his office, witnesses recalled. But by then, Li’s memo had leaked and was spreading across the Internet in countless e-mails and instant messages. Copies were posted on China’s most popular Web forums, and within hours people across the country were sending Li messages of support.

The government’s Internet censors scrambled, ordering one Web site after another to delete the letter. But two days later, in an embarrassing retreat, the party bowed to public outrage and scrapped the editor in chief’s plan to muzzle his reporters.

via Instapundit

This story kicks off a series on The Great Firewall of China.

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The Manchu Great Wall Around the Sea, 1650s

From Canton in the south to the northern coastal region near Beijing itself, the [Manchu] Emperor of Unbroken Rule ordered the evacuation of the shoreline. For a distance of thirty miles from the sea, no habitation was permitted, on pain of death. The farmers and fishermen, along with their families, were given mere days to evacuate. Manchu soldiers then arrived and destroyed everything within the designated no-man’s-land. Houses and barns were burned, crops wete razed and boats were sunk at their moorings.

People in some areas refused to take the edict seriously, convinced that it had somehow been garbled in its transmission. They stayed put, only to be surprised by the arrival of torch-bearing soldiers, who threw them out of their homes and burned down their villages. Hundreds of thousands of Chinese people became refugees, in a land stripped of food. Many died of starvation, or were hunted down by unsympathetic soldiers when the evacuation period expired.

The Manchus encouraged the conquered Chinese to share in their fear and ignorance of the sea. The former nomads preferred grassy steppes, mountains and lush forests – they had no wish to see a vast expanse of ocean, particularly when it harboured Coxinga and his followers. With their coastal prohibitions, they hoped not only to cut off Coxinga from his secret suppliers, but also to remove the sea from China’s field of interest.

SOURCE: Coxinga and the Fall of the Ming Dynasty, by Jonathan Clements (Sutton, 2005), pp. 182-183

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The Ming Loyalist Redoubt on Taiwan, 1650s

The Manchu coastal prohibitions certainly made Coxinga take notice, but in the short term, they may even have helped him. His raiders raced to pick through whatever was left behind, and carried off what food and supplies they could from the abandoned villages before the Manchu demolition teams arrived.

The Manchus did not particularly care where the local population went; they merely wanted them to leave the coast. Leave they did, but many sought refuge with the Ming loyalists, who arrived to ship them across the straits to Taiwan.

Although the defeat in Nanjing might have finished Coxinga’s reputation as an adversary of the Manchus, the ranks of his followers were swelled by thousands of disaffected coastal dwellers, who preferred to head east and out to sea, instead of west to an unknown fate on land. Zheng family ships took refugees in their thousands to colonies on Taiwan, swelling the Chinese population there.

As time passed, the effect of the coastal prohibitions began to make itself felt. [Coxinga defector] Huang Wu had been right – the removal of any coastal dwellers seriously damaged Coxinga’s ability to obtain supplies from allies inland. Communication with the distant [Ming] Emperor of Eternal Experiences became more difficult, and the Zheng family clung only to a few coastal islands such as Amoy and Quemoy. However, Coxinga’s fleet and followers remained supplied from anew source. Chinese refugees established in military colonies on Taiwan were able to clear land and farm new crops for the Zheng organization. Mainland China might have been all but lost to Coxinga, but the Taiwan Strait continued to keep a Manchu counter-offensive at bay.

Protected from his enemies by the sea itself, Taiwan could be the perfect place from which Coxinga could plan his next move. It might take years to rebuild his forces to a level suitable for a repeat performance of the march on Nanjing, but Taiwan had the resources to make such a project possible. There was only one small problem.

The Dutch would have to go.

SOURCE: Coxinga and the Fall of the Ming Dynasty, by Jonathan Clements (Sutton, 2005), pp. 186-187

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China Needs to Get Rich Before It Gets Too Old

Bloomberg News columnist Andy Mukherjee explains why China needs to get rich before it gets too old.

Feb. 16 (Bloomberg) — Helen Qiao, an economist at Goldman Sachs Group Inc. in Hong Kong, posed an interesting question this week: “Will China grow old before getting rich?”

Qiao’s research shows that China’s dependency ratio — the number of people too young and too old to work divided by the working-age population — will start rising at the end of this decade and approach 50 percent in 2030, from less than 40 percent at present, making China as gray as Japan was last year.

By 2050, every 10 Chinese workers in the age group of 15 to 64 will support a total of seven younger and older people — a dependency ratio of 70 percent.

An aging society may be an inevitable part of demographic transition, though “what makes China’s case unique is that the sharp rise in dependency ratio will arrive earlier in terms of per capita income level relative to other countries,” Qiao says in her report.

In 2030, China’s annual per capita income will be a little more than $11,000 measured in current prices, compared with almost $36,000 in Japan last year, according to Goldman Sachs’s estimates. South Korea’s dependency ratio will approach 50 percent in 2025, with its citizens earning $52,000 a year.

Does it matter if China gets old before it gets rich? It does, for a number of reasons. First, economic growth rates taper off with aging: It’s difficult for a developing nation to get rich after its population has already grown old.

via RealClearPolitics

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Deep Thoughts: Cheney vs. Quail

Finally, a blogger (a karate fan, not a gun nut) gives the Cheneying of Whittington the deeply thoughtful analysis it deserves.

Gun Controllers can now add “vice presidents” to the list of people who should not be allowed to purchase or maintain a firearm. The list already includes convicted felons, so it isn’t exactly a stretch to add politicians. If I were president, I wouldn’t want my vice president to be armed, I can tell you that. It conjures up catchy business-sounding phrases such as “Accelerated Line of Succession.” I imagine we can expect to see the Bush Administration starting to take a closer look at Cheney’s roadmap for the administration. Now that Cheney has demonstrated how dangerous he can be, the White House staff is probably on edge….

I take some comfort in knowing that not only is The Left going to be laughing at Dick Cheney’s little hunting accident, so are the quail. So, Democrats can take comfort from the fact that a lot of quail will be registering as Democrats this year. Especially since picture ID’s being required at the voting booth is getting nowhere fast, quail should have no trouble voting using a touch screen. The results we get in our elections will probably be little different than they are today….

I guess what is most amazing about the entire incident is that Cheney didn’t have a heart attack when he realized that he had shot his friend, embarrassed the White House, damaged the gun rights movement, and caused over a billion quail to become registered Democrats. His ticker must be in better shape than we thought.

via PhotoDude

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TNR on the Cartoon Intifada in Lebanon

The latest issue of The New Republic shatters another common illusion about the cartoon offensive.

For the Western news media, always eager to revisit Lebanon’s bloody 15-year civil war, the Muslim rampage through a Christian neighborhood in Beirut on February 5 was a disappointment. A mob of predominantly Sunni Muslims threw stones at a Maronite Catholic church–a desecration most militias refrained from even during the civil war–and yet Beirut’s Christians turned the other cheek. A peaceful counterdemonstration that night felt like a Cedar Revolution class reunion: Young men and women milled around chanting desultory slogans, then went home. By nightfall, what was assumed to be a ham-handed Syrian attempt to stir up sectarian trouble in Lebanon had fizzled. “We will not fall in the trap,” proclaimed Druze leader Walid Jumblatt. “Our national unity is stronger than Syrian destruction.”

The cartoon intifada–as the sometimes violent protests over a Danish newspaper’s publication of cartoons depicting the Prophet Mohammed have come to be known–has been portrayed in the Western press as an epic struggle between West and East, Christendom and Islam. The image of angry, stone-throwing Muslims assaulting the Christian neighborhood of Ashrafiyeh fit right into that clash-of-civilizations paradigm.

But, as the world tuned in to watch a classic Christian-Muslim image from Lebanon’s last war, it missed another picture: mainstream Sunni clerics frantically trying to hold back a bandana-wearing, brick-throwing Sunni mob that no longer respects their clerical robes. “I asked those troublemakers, ‘What do the people who live in Ashrafiyeh have to do with the people who published those blasphemous cartoons about our Prophet?'” lamented one Sunni cleric from Dar Al Fatwa, Lebanon’s highest Sunni spiritual authority. “I asked them, ‘Why were those men destroying cars and public property? Why did they throw rocks at a church, which is a house of God?’ Those people were not true Muslims. They had other agendas.”

In Lebanon and Syria, the cartoon jihad is not a battle between West and East. It’s a struggle by mainstream Sunnis to contain a growing network of radical Islamists. The Sunnis who burned Beirut’s Danish Embassy weren’t there to defend their Prophet from Lurpak butter or an obscure Danish newspaper. They weren’t even there, really, to assault Christians. They came to Ashrafiyeh–from Lebanon’s northern Islamist pockets, its Palestinian camps, and from neighboring Syria–to teach the mainstream Sunni establishment a lesson. Most of all, they were there to send a message to Saad Hariri, the Saudi- and U.S.-backed figurehead of Lebanon’s current parliamentary majority and the ostensible leader of Lebanon’s Sunni community. The message was this: You cannot control us. What’s frightening is that they might be right.

In a war between the Tolerant and the Intolerant, the Intolerant always have the tactical advantage–and never have as many enemy sympathizers in their midst. Fortunately, their tactical advantage can translate into strategic weakness, as their violent persecution of heretics alienates more and more potential allies.

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T. G. Ash on Malaysia’s Multiculturalism

Timothy Garton Ash, who did yeoman work reporting from Eastern Europe before and during its escape from the Soviet Empire, files a now-trademark world-weary report in the Guardian from Malaysia, headlined I respect your articles of faith – will you respect mine?

Measured by the standards of the Middle East, indeed of most majority Muslim states, Malaysia is an exemplar of interfaith coexistence.

As the maritime trading crossroads of south-east Asia, it has for centuries been a place where all of what Europeans have called “the east” has met – Indians, Chinese and Japanese, as well as the native peoples. Its population became even more diverse under the aegis, at once repressive and transforming, of Portuguese, Dutch and British colonialists. (From the window of the National History Museum, which is housed in a building where John Major once worked as a banker, you still peer down on a somewhat melancholy cricket pitch.) This place was globalised well before anyone talked of globalisation.

Look a little closer, however; talk to Malaysians from the minority faiths as well as critical observers within the Muslim community, and the picture becomes more muddy – as befits a city whose name means “muddy confluence”. For a start, the communities coexist rather than co-mingle. I’m told there is relatively little intermarriage. This is no melting-pot. “We live and let live,” says the Buddhist businessman of Sri Lankan origin. Apart from anything else, the different groups’ religious prescriptions often prevent them eating each other’s food.

Of course there’s nothing wrong with such peaceful coexistence. The same was true of another often-lauded exemplar of multiculturalism, Sarajevo, before the second world war, and it is probably true of parts of London and New York today. Only advancing secularism (as in Sarajevo under the communist regime led by Marshal Tito) or farreaching assimilation (as has been traditional in France and America) produces the deeper mixing. But retaining separate communities does mean that politics remain group-based and there is always the potential for violent conflict to erupt, as happened here in 1969, if one group feels strongly disadvantaged.

In Malaysia, all communities are equal but some are more equal than others. Although the National Front coalition, which has been in power since 1957, includes Chinese and Indian parties, the Muslim Malay majority is dominant. While the Chinese still have a predominant position in the business community, there is affirmative action for the Muslim Malays, and other “indigenous” groups, in access to higher education, jobs in the civil service, government contracts and housing. Inter-ethnic and inter-religious conflict is avoided not by the systematic balancing mechanisms of a liberal democracy, with fully representative politics, free media and independent courts, but by a semi-democratic, semiauthoritarian balancing act, with a distinct tilt towards the Malay Muslim side. The day I arrived, the government announced the indefinite suspension of the Sarawak Tribune newspaper, which published one of the Danish cartoons. It also made it an offence for anyone to publish, import, produce, circulate or even possess copies of the caricatures….

You may say: what right have I, as a westerner, a guest and a descendant of British colonialists to boot, to point these things out? Indeed, the religion with which I grew up teaches that one should start by criticising one’s own faults rather than those of others. That seems to me a good principle. So my first responsibility is to look at the way my own communities – Oxford, Britain, the EU, the west – treat their own minorities, not least their Muslim minorities. We have plenty of discrimination and double standards of our own.

Does that disqualify me from commenting on other countries’ shortcomings? I think not, especially when what I’m doing is reporting criticisms made to me by Malaysians, people who do not feel they can speak entirely freely in their own country and who would not be published if they did. In fact, I believe that as a writer with access to free media I have a duty to speak up for those who cannot speak freely for themselves. That’s my strongly held belief, and I trust that political leaders of other faiths, including Islam, will respect my beliefs. Then we can have a productive interfaith dialogue.

via RealClearPolitics

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Why Asian Muslims Didn’t Explode

Karim Raslan writes in the International Herald Tribune about differences within both the Muslim and the Western worlds.

The extensive violence and ugly rhetoric we are seeing broadcast from elsewhere in the Muslim world point to differences between the Arab-Muslim heartland and the Indo-Malay periphery.

Yes, we are part of the extended family of believers, the ummah. We cannot help but feel some sense of solidarity with our co-religionists in Damascus, Tehran or Cairo. But the explosiveness of the Arab street doesn’t translate, somehow, to the tropics.

Many of us have a growing suspicion that we are culturally different from our Arabic- and Urdu-speaking brethren, perhaps more tolerant and less emotional.

I am reminded of how uncomfortable I felt last year when traveling through Saudi Arabia, surrounded by a people I found disquietingly alien.

For all we share as Muslims, we Southeast Asians don’t really know what it’s like to inhabit the cultures or politics of the Middle East.

Nor is the West a unitary culture. Europe’s fervent secularism reminds me that the nation of the Great Satan, with its crowded churches and Sunday preachers who fill sports stadiums, is actually more like my world than Europe is.

Since Sept. 11, I’ve accepted certain verities that now I have come to question. Europe was supposed to be the neutral bastion of moderation in the face of a belligerent America. But in fact that Europe is godless and alone.

via Middle East Transparent

UPDATE: Malaysian blogger the _earthinc offers a much better take on the cartoon offensive that doesn’t appeal to cultural (or “tropical”) values. (After all, the English word amok was borrowed from Malay, not Arabic.)

When I first heard that a Danish media published caricatures of Prophet Mohammad (tag) last year, to be honest, being a Muslim myself, I was slightly irritated. Though it’s an act of free speech, the Danish media abused its rights. That was that and I didn’t expect it to balloon up unnecessarily. I didn’t expect it because I don’t think it’s rational for such issue to take a center stage in world politics. Apparently, I have overestimated the Muslim world’s sensibility. Muslim Malaysians on the contrary are acting coolly. Comparing Malaysians’ response against Arabs and Indonesians’ reaction on it, I can’t help but feel proud to be a Malaysian.

In my opinion, what’s happening in the Muslim world is a gross overreaction followed by impossible demand. The side at fault is the rightwing newspaper Jyllands-Posten, not the Danish government. Moreover, the Danish government has no right to censor the newspaper. Nobody should but that’s another matter altogether. Hence, the Danish government has no reason to apologize….

The ability to discern between the government and a private entity is not lost on Malaysians, unlike Arabic countries and Indonesia. In fact, I think, Malaysia is the only Muslim-majority country that is not blaming the Danish government for a private entity’s doing. I might be wrong but it seems like so.

To all Muslims out there, seriously, be sensible. The first thing to do is to realize that it’s a rightwing paper that started this, not Denmark the country. Differentiate the two and then comprehend that the Danish government can’t censor that paper. Blaming and targeting the Danish government and its people for things that they didn’t do only complicates the matter at hand and bring about a much unneeded clash of culture.

So Denmark, I stand by thee. But definitely not by Jyllands-Posten.

via LaputanLogic

UPDATE 2: The culture editor of the Jyllands-Posten explains in a Washington Post op-ed what has been happening in Denmark since the publication of the cartoons.

Since the Sept. 30 publication of the cartoons, we have had a constructive debate in Denmark and Europe about freedom of expression, freedom of religion and respect for immigrants and people’s beliefs. Never before have so many Danish Muslims participated in a public dialogue — in town hall meetings, letters to editors, opinion columns and debates on radio and TV. We have had no anti-Muslim riots, no Muslims fleeing the country and no Muslims committing violence. The radical imams who misinformed their counterparts in the Middle East about the situation for Muslims in Denmark have been marginalized. They no longer speak for the Muslim community in Denmark because moderate Muslims have had the courage to speak out against them.

In January, Jyllands-Posten ran three full pages of interviews and photos of moderate Muslims saying no to being represented by the imams. They insist that their faith is compatible with a modern secular democracy. A network of moderate Muslims committed to the constitution has been established, and the anti-immigration People’s Party called on its members to differentiate between radical and moderate Muslims, i.e. between Muslims propagating sharia law and Muslims accepting the rule of secular law. The Muslim face of Denmark has changed, and it is becoming clear that this is not a debate between “them” and “us,” but between those committed to democracy in Denmark and those who are not.

via Peaktalk

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On Trying to Reach H&R Block’s Tech Support

I’ve been a little bogged down lately trying to complete my taxes for 2005 before heading off for Japan again in March. This is my second year of using H&R Block’s TaxCut after more than a decade of TurboTax, whose customer service has got progressively worse after it was taken over by Intuit. (I’m not talking about either tax advice or tech support. They couldn’t even manage to deliver their product to me the last two years before I dropped them.)

Well, after I recently took advantage of TaxCut’s online tax advisors, who came back with useful advice, I tried to give a little feedback to their tech support, which seems to reside behind an impenetrable phalanx of automated responses. Here’s the record of my attempts to get feedback to their tech support.

Joel to onlinetaxesfeedback@hrblock.com:

I posted a tax question to your online tax advisor. The textbox into which I typed by questions stripped all punctuation from my sentences and didn’t allow me to navigate with up and down arrows (only left and right). Later, when I entered by payment information, the Address box only allowed [14 characters]; I can’t imagine that many people have addresses short enough to fit in that box.

I trust that you handle numbers better than text input, but at this point I’m not very hopeful that I will get any useful text back in reply to my request for tax advice. If I get back an autogenerated reply, I am not likely to use your tax advisor again, nor to recommend it to anyone else.

Online Taxes Feedback to Joel:

Thanks for your feedback. We take customer comments very seriously and use them to continually improve our products. Thanks for taking a moment to share your thoughts.

Your message won’t reach technical support. If you need immediate assistance with your taxes or have a question about a product, click here to sign in to your account. Or, copy and paste this URL into the address bar of your browser: http://www.hrblock.com/customer_support/online.html. You can search the Help Center or click the Contact Us link at the top of the page to contact technical support by phone, e-mail or chat.

Thanks for using H&R Block.

Joel to onlinetaxesfeedback@hrblock.com:

I see. You make it absolutely impossible for customer feedback to get to your technical support. When I login, I just get shoved through to tax advisor screens, well past the Contact Us. When I filled out the message box at Customer Support, I got an automated reply from clarify@fin.hrblock.com. No wonder your online interface sucks. The main reason I switched to TaxCut from TurboTax was for the same kind of incompetent handling of customers.

Online Taxes Feedback to Joel:

Thanks for your feedback. We take customer comments very seriously and use them to continually improve our products. Thanks for taking a moment to share your thoughts.

Your message won’t reach technical support. If you need immediate assistance with your taxes or have a question about a product, click here to sign in to your account. Or, copy and paste this URL into the address bar of your browser: http://www.hrblock.com/customer_support/online.html. You can search the Help Center or click the Contact Us link at the top of the page to contact technical support by phone, e-mail or chat.

Thanks for using H&R Block.

Joel to clarify@fin.hrblock.com:

I posted a tax question to your online tax advisor. The textbox into which I typed by questions stripped all punctuation from my sentences and didn’t allow me to navigate with up and down arrows (only left and right). Later, when I entered by payment information, the Address box only allowed [14 characters]; I can’t imagine that many people have addresses short enough to fit in that box. I trust that you handle numbers better than text input, but at this point I’m not very hopeful that I will get any useful text back in reply to my request for tax advice. If I get back an autogenerated reply, I am not likely to use your tax advisor again, nor to recommend it to anyone else.

clarify@fin.hrblock.com to Joel:

Thank you for contacting H&R Block.

An H&R Block tax professional will be happy to assist you with your tax-related questions. With H&R Block’s Satisfaction Guarantee, you can try us out risk free.

To locate a tax professional in your area, click on http://www.hrblock.com/universal/office_locator.html

If you prefer, tax help is available online for an affordable fee. To get the right answers to your tough questions, go to http://www.hrblock.com/taxes/doing_my_taxes/products/advisor.html

Should you have any future questions we would be happy to assist you. Please contact us at 1-800-HRBLOCK (1-800-472-5625) to speak with a Customer Support Specialist.

The Client Relations Team
H&R Block

===============================================
Please do not reply directly to this e-mail address (do not use your e-mail ‘reply’ button). If additional help on this or any other subject is required, assistance is available via the Internet by going to http://www.hrblock.com.

Thank you for your inquiry.

Okay, then. Just keep your crappy online interface.

UPDATE: Reader Justin in DC describes even worse problems with H&R Block’s total incompetence online and complete resistance to customer feedback. Are they hiring too many ex-employees of the IRS?

Found this on google, wanted to add that I totally agree how UNBELIVEABLY BUSH LEAGE HRBlock and their website really is.

I made the HUGE mistake of using it, rather than Intuit in 2003 for a return. I now have a problem where I need to access that old filing. I could not remember my password, and their ‘system’ to reset it reuqires you enter your Username, Social, and Birthdate to check against your filing. It then attempt to hit your credit card to ‘confirm’ your ID.

The problem is the credit card MUST be the same one one you used origingally with HRBlock. I have the card, but expired in 2005 before I moved. Their ‘form’ doesn’t have 2005 even available in the year drop down, and if I use a current card I am told it does not match their records.

So basically if you move, there is LITERALLY no way to reset your password and get to YOUR finical info.

I did try to call on the phone and wade through the 40 automated menus and finally got to a customer Rep.

She didn’t seem to have a clue, and walked through the form because ‘I might be entering information correctly’. Once she understood what the problem was she asked me to hold, and after 5min I was greeted with the DIAL TONE.

I called back, and got a guy, who although didn’t hang up on me wasn’t any help. I have the HRBlock original registration emails, the email with my transaciton code and order id from HRBlock, any other info they want (I offered to fax birth certificate, anyting!) and was told too bad and “thats just the way it is”

I did inform the clown there, that their ‘inteface’ is retarded and designed with some VERY significant holes in it. He didn’t agree, and I just thanked him for not hanging up with me and left it at that.

AVOID HR BLOCK (online at least) ALL ALL COSTS!!!!!!
Justin in DC | 04.28.06 – 4:39 pm | #

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