Daily Archives: 16 February 2006

Why Asian Muslims Didn’t Explode

Karim Raslan writes in the International Herald Tribune about differences within both the Muslim and the Western worlds.

The extensive violence and ugly rhetoric we are seeing broadcast from elsewhere in the Muslim world point to differences between the Arab-Muslim heartland and the Indo-Malay periphery.

Yes, we are part of the extended family of believers, the ummah. We cannot help but feel some sense of solidarity with our co-religionists in Damascus, Tehran or Cairo. But the explosiveness of the Arab street doesn’t translate, somehow, to the tropics.

Many of us have a growing suspicion that we are culturally different from our Arabic- and Urdu-speaking brethren, perhaps more tolerant and less emotional.

I am reminded of how uncomfortable I felt last year when traveling through Saudi Arabia, surrounded by a people I found disquietingly alien.

For all we share as Muslims, we Southeast Asians don’t really know what it’s like to inhabit the cultures or politics of the Middle East.

Nor is the West a unitary culture. Europe’s fervent secularism reminds me that the nation of the Great Satan, with its crowded churches and Sunday preachers who fill sports stadiums, is actually more like my world than Europe is.

Since Sept. 11, I’ve accepted certain verities that now I have come to question. Europe was supposed to be the neutral bastion of moderation in the face of a belligerent America. But in fact that Europe is godless and alone.

via Middle East Transparent

UPDATE: Malaysian blogger the _earthinc offers a much better take on the cartoon offensive that doesn’t appeal to cultural (or “tropical”) values. (After all, the English word amok was borrowed from Malay, not Arabic.)

When I first heard that a Danish media published caricatures of Prophet Mohammad (tag) last year, to be honest, being a Muslim myself, I was slightly irritated. Though it’s an act of free speech, the Danish media abused its rights. That was that and I didn’t expect it to balloon up unnecessarily. I didn’t expect it because I don’t think it’s rational for such issue to take a center stage in world politics. Apparently, I have overestimated the Muslim world’s sensibility. Muslim Malaysians on the contrary are acting coolly. Comparing Malaysians’ response against Arabs and Indonesians’ reaction on it, I can’t help but feel proud to be a Malaysian.

In my opinion, what’s happening in the Muslim world is a gross overreaction followed by impossible demand. The side at fault is the rightwing newspaper Jyllands-Posten, not the Danish government. Moreover, the Danish government has no right to censor the newspaper. Nobody should but that’s another matter altogether. Hence, the Danish government has no reason to apologize….

The ability to discern between the government and a private entity is not lost on Malaysians, unlike Arabic countries and Indonesia. In fact, I think, Malaysia is the only Muslim-majority country that is not blaming the Danish government for a private entity’s doing. I might be wrong but it seems like so.

To all Muslims out there, seriously, be sensible. The first thing to do is to realize that it’s a rightwing paper that started this, not Denmark the country. Differentiate the two and then comprehend that the Danish government can’t censor that paper. Blaming and targeting the Danish government and its people for things that they didn’t do only complicates the matter at hand and bring about a much unneeded clash of culture.

So Denmark, I stand by thee. But definitely not by Jyllands-Posten.

via LaputanLogic

UPDATE 2: The culture editor of the Jyllands-Posten explains in a Washington Post op-ed what has been happening in Denmark since the publication of the cartoons.

Since the Sept. 30 publication of the cartoons, we have had a constructive debate in Denmark and Europe about freedom of expression, freedom of religion and respect for immigrants and people’s beliefs. Never before have so many Danish Muslims participated in a public dialogue — in town hall meetings, letters to editors, opinion columns and debates on radio and TV. We have had no anti-Muslim riots, no Muslims fleeing the country and no Muslims committing violence. The radical imams who misinformed their counterparts in the Middle East about the situation for Muslims in Denmark have been marginalized. They no longer speak for the Muslim community in Denmark because moderate Muslims have had the courage to speak out against them.

In January, Jyllands-Posten ran three full pages of interviews and photos of moderate Muslims saying no to being represented by the imams. They insist that their faith is compatible with a modern secular democracy. A network of moderate Muslims committed to the constitution has been established, and the anti-immigration People’s Party called on its members to differentiate between radical and moderate Muslims, i.e. between Muslims propagating sharia law and Muslims accepting the rule of secular law. The Muslim face of Denmark has changed, and it is becoming clear that this is not a debate between “them” and “us,” but between those committed to democracy in Denmark and those who are not.

via Peaktalk

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On Trying to Reach H&R Block’s Tech Support

I’ve been a little bogged down lately trying to complete my taxes for 2005 before heading off for Japan again in March. This is my second year of using H&R Block’s TaxCut after more than a decade of TurboTax, whose customer service has got progressively worse after it was taken over by Intuit. (I’m not talking about either tax advice or tech support. They couldn’t even manage to deliver their product to me the last two years before I dropped them.)

Well, after I recently took advantage of TaxCut’s online tax advisors, who came back with useful advice, I tried to give a little feedback to their tech support, which seems to reside behind an impenetrable phalanx of automated responses. Here’s the record of my attempts to get feedback to their tech support.

Joel to onlinetaxesfeedback@hrblock.com:

I posted a tax question to your online tax advisor. The textbox into which I typed by questions stripped all punctuation from my sentences and didn’t allow me to navigate with up and down arrows (only left and right). Later, when I entered by payment information, the Address box only allowed [14 characters]; I can’t imagine that many people have addresses short enough to fit in that box.

I trust that you handle numbers better than text input, but at this point I’m not very hopeful that I will get any useful text back in reply to my request for tax advice. If I get back an autogenerated reply, I am not likely to use your tax advisor again, nor to recommend it to anyone else.

Online Taxes Feedback to Joel:

Thanks for your feedback. We take customer comments very seriously and use them to continually improve our products. Thanks for taking a moment to share your thoughts.

Your message won’t reach technical support. If you need immediate assistance with your taxes or have a question about a product, click here to sign in to your account. Or, copy and paste this URL into the address bar of your browser: http://www.hrblock.com/customer_support/online.html. You can search the Help Center or click the Contact Us link at the top of the page to contact technical support by phone, e-mail or chat.

Thanks for using H&R Block.

Joel to onlinetaxesfeedback@hrblock.com:

I see. You make it absolutely impossible for customer feedback to get to your technical support. When I login, I just get shoved through to tax advisor screens, well past the Contact Us. When I filled out the message box at Customer Support, I got an automated reply from clarify@fin.hrblock.com. No wonder your online interface sucks. The main reason I switched to TaxCut from TurboTax was for the same kind of incompetent handling of customers.

Online Taxes Feedback to Joel:

Thanks for your feedback. We take customer comments very seriously and use them to continually improve our products. Thanks for taking a moment to share your thoughts.

Your message won’t reach technical support. If you need immediate assistance with your taxes or have a question about a product, click here to sign in to your account. Or, copy and paste this URL into the address bar of your browser: http://www.hrblock.com/customer_support/online.html. You can search the Help Center or click the Contact Us link at the top of the page to contact technical support by phone, e-mail or chat.

Thanks for using H&R Block.

Joel to clarify@fin.hrblock.com:

I posted a tax question to your online tax advisor. The textbox into which I typed by questions stripped all punctuation from my sentences and didn’t allow me to navigate with up and down arrows (only left and right). Later, when I entered by payment information, the Address box only allowed [14 characters]; I can’t imagine that many people have addresses short enough to fit in that box. I trust that you handle numbers better than text input, but at this point I’m not very hopeful that I will get any useful text back in reply to my request for tax advice. If I get back an autogenerated reply, I am not likely to use your tax advisor again, nor to recommend it to anyone else.

clarify@fin.hrblock.com to Joel:

Thank you for contacting H&R Block.

An H&R Block tax professional will be happy to assist you with your tax-related questions. With H&R Block’s Satisfaction Guarantee, you can try us out risk free.

To locate a tax professional in your area, click on http://www.hrblock.com/universal/office_locator.html

If you prefer, tax help is available online for an affordable fee. To get the right answers to your tough questions, go to http://www.hrblock.com/taxes/doing_my_taxes/products/advisor.html

Should you have any future questions we would be happy to assist you. Please contact us at 1-800-HRBLOCK (1-800-472-5625) to speak with a Customer Support Specialist.

The Client Relations Team
H&R Block

===============================================
Please do not reply directly to this e-mail address (do not use your e-mail ‘reply’ button). If additional help on this or any other subject is required, assistance is available via the Internet by going to http://www.hrblock.com.

Thank you for your inquiry.

Okay, then. Just keep your crappy online interface.

UPDATE: Reader Justin in DC describes even worse problems with H&R Block’s total incompetence online and complete resistance to customer feedback. Are they hiring too many ex-employees of the IRS?

Found this on google, wanted to add that I totally agree how UNBELIVEABLY BUSH LEAGE HRBlock and their website really is.

I made the HUGE mistake of using it, rather than Intuit in 2003 for a return. I now have a problem where I need to access that old filing. I could not remember my password, and their ‘system’ to reset it reuqires you enter your Username, Social, and Birthdate to check against your filing. It then attempt to hit your credit card to ‘confirm’ your ID.

The problem is the credit card MUST be the same one one you used origingally with HRBlock. I have the card, but expired in 2005 before I moved. Their ‘form’ doesn’t have 2005 even available in the year drop down, and if I use a current card I am told it does not match their records.

So basically if you move, there is LITERALLY no way to reset your password and get to YOUR finical info.

I did try to call on the phone and wade through the 40 automated menus and finally got to a customer Rep.

She didn’t seem to have a clue, and walked through the form because ‘I might be entering information correctly’. Once she understood what the problem was she asked me to hold, and after 5min I was greeted with the DIAL TONE.

I called back, and got a guy, who although didn’t hang up on me wasn’t any help. I have the HRBlock original registration emails, the email with my transaciton code and order id from HRBlock, any other info they want (I offered to fax birth certificate, anyting!) and was told too bad and “thats just the way it is”

I did inform the clown there, that their ‘inteface’ is retarded and designed with some VERY significant holes in it. He didn’t agree, and I just thanked him for not hanging up with me and left it at that.

AVOID HR BLOCK (online at least) ALL ALL COSTS!!!!!!
Justin in DC | 04.28.06 – 4:39 pm | #

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